Frequently Asked Questions

What are your hours of operation?

Office hours are Monday through Friday 9:00 AM - 6:00 PM EST. If you need to contact us immediately, please send us an email at


Why should you outsource the medical billing to PMBS?

Outsourcing allows providers the opportunity and freedom of concentrating on their patients and office staff. Outsourcing also enables your team with more valuable time for research. Therefore, you are leaving your billing in our team's capable hands.


How will the practice benefit from outsourcing the billing to PMBS?

Outsourcing will reduce overhead and allow our providers to dedicate more time to the care of patients. Providers and clients can avoid the headache of fighting with insurance companies for payments that are rightfully yours after providing the services to the companies’ policyholders.

So, put the patient's first because we know taking the time to care for your patients is your priority, and a doctor's time is valuable.


How will PMBS protect PHI information?

Patient information is provided to PMBS via encrypted password-protected Zip files; once this information enters our system, the data is then deleted.


How are the payments posted in PMBS?

Payments are posted through the ERA Payment Posting module.


Which reports will be provided to our Clients?

PMBS provides clients with the following reports:

Aging reports

Provider activity report

Payment reports


What separates PMBS from other billing services?

Our management team is comprised of owners who are actively involved in the daily operations of the business. We have a personal stake in maximizing our client's revenue dollars and minimizing the revenue cycle period. We take the time to understand your goals so that we can achieve results to help you meet those goals. PMBS has a personal stake in your success and a proven track record of performance.


How will the information be sent to PMBS? 

Providers will meet with our IT agent to discuss and determine PHI security.


How long do I have to commit to PMBS?

One-year contract.


How much does PMBS charge?

PMBS is catered to every medical provider's specific needs, so we suggest calling our office to discuss plans and pricing.


Are there any start-up fees? 

Yes, this fee is non-refundable. However, we encourage future clients to please call our office to ask and discuss: how to set up a system or plan, how we gather patient information, List of Payers, CPT codes, and DX.